Speakylink
Speakylink allows you to be in the field without leaving your office.
Speakylink
It is sometimes frustrating not to understand what your customer is trying to tell you.
Speakylink brings a new vision to your customer care calls. You will be able to understand your customer’s real needs from the first phone call.
A solution that is so obvious that it will become an essential solution. The reassuring simplicity of a more human relationship.
Who are Speakylink’s users ?
A unique request, a unique user, a unique solution
The 4 steps to give a new vision to your teams and to your interactions
1
A difficulty
You receive a call. When words are no longer sufficient, the discussion requires a visual assistance solution.
2
A link
Whilst on the call, you send them a link by text message or email through the Speakylink’s interface.
3
A simple click
on the link to start the session.
4
A solution
Ask their permission to share webcam, documents, photos, location, enable co-browsing, …
Speakylink in numbers
call
1 call single is all you need to solve your client’s issue
saved
65 EUR saved for each trip avoided thanks to the visual assistance session.
tons of CO2
saved every 150 sessions completed
Customers interviews
Speakylink for technical support
Speakylink allows us to understand quickly a problem which is not that obvious at first
Speakylink for after-sales service
In terms of After-Sales Service, it is awesome to be able to see what customers are doing