Your concerns
You want to provide the best possible service for your customers, acting ethically and helping them understand, especially for customers who are far away, have limited mobility, or have difficulty getting to a bank branch. You want to guarantee the accuracy and completeness of each file. You want to accelerate your contractual processes and reduce travel for missing or improperly completed documents. Finally, your top goal is to provide the best advice and build your customers’ loyalty.
With the different communication channels and collaborative tools offered by Speakylink, advisors and customers can complete documents and validate supporting documents together without either party having to travel. That way, you can offer the experience of a bank branch remotely.
Thanks to Speakylink:
• Improve your customer experience through ethical actions, consumer education, and other services provided to your customers.
• Optimize your document completion process and document returns.
• Facilitate access to banking services for people far away or who have administrative difficulties.
• Increasingly boost the loyalty of your customers thanks to human-scale, personalized support.