E-commerce
Improve your e-commerce customer experience and secure your delivery and return processes
Increase your sales by simultaneously increasing the size of your carts & your conversion rates and limiting unjustified reimbursements
E-commerce
Improve your e-commerce customer experience and secure your delivery and return processes
Increase your sales by increasing the size of your carts & your conversion rates and limiting unjustified reimbursements
How can Speakylink help you?
Speakylink helps your customer service agents facilitate the purchase process on your website. Our solution also facilitates user support for the delivered product as well as generally verifying its delivered status.
From a button on your website or as part of a phone call, agents can guide website users through the purchase process; after-sales agents can analyze customer requests and offer them solutions.
It’s simple: a website user needs more information or clarification about your product or service, or maybe they need website assistance. They click on the “click to call” button on your website and call one of your agents. The agent instantly answers the call and Speakylink launches on the website user’s computer. It asks the website user to share their site activity. The Speakylink session begins!
Your agent can now assist the website user in their navigation, make video contact with them, and guide them in personally choosing the best product or the best option.
How can Speakylink help you?
Speakylink helps your customer service agents facilitate the purchase process on your website. Our solution also facilitates user support for the delivered product as well as generally verifying its delivered status.
From a button on your website or as part of a phone call, agents can guide website users through the purchase process; after-sales agents can analyze customer requests and offer them solutions.
It’s simple: a website user needs more information or clarification about your product or service, or maybe they need website assistance. They click on the “click to call” button on your website and call one of your agents. The agent instantly answers the call and Speakylink launches on the website user’s computer. It asks the website user to share their site activity. The Speakylink session begins!
Your agent can now assist the website user in their navigation, make video contact with them, and guide them in personally choosing the best product or the best option.
Speakylink adapts to all of your needs…
Your concerns
In today’s world, more than ever, you want to improve your up-selling and cross-selling and convert more of your visitors into customers. You want to simplify purchases for all website users and directly deal with any obstacles (to purchase or subscription), and thus enable a personalized purchase experience.
With Speakylink, your agents will help increase the size of your carts , and you will be able to better understand and analyze the behavior of your website users.
Thanks to Speakylink:
• Secure your sales.
• Increase your potential revenues.
• Increase the number of your customers.
• Benefit from a turnkey solution for your up-selling and cross-selling strategies.
• Discover and clarify new sales insights.
• Develop a major competitive advantage.
Your concerns
You want to limit unnecessary returns and and only reimburse for confirmed defective delivered items. You want to better assist your customers with using your products to limit returns.
With Speakylink, your after-sales agents will provide a better quality of processing and responses to your customers. Agents will be able to ensure that customers are properly using products and, if necessary, assist with troubleshooting or replacement.
Thanks to Speakylink:
• Decrease costs for your after-sales service.
• Improve your customer satisfaction and experience.
Speakylink adapts to all of your needs…
Your concerns
In today’s world, more than ever, you want to improve your up-selling and cross-selling and convert more of your visitors into customers. You want to simplify purchases for all website users and directly deal with any obstacles (to purchase or subscription), and thus enable a personalized purchase experience.
With Speakylink, your agents will help increase the size of your carts, and you will be able to better understand and analyze the behavior of your website users.
Thanks to Speakylink:
• Secure your sales.
• Increase your potential revenues.
• Increase the number of your customers.
• Benefit from a turnkey solution for your up-selling and cross-selling strategies.
• Discover and clarify new sales insights.
• Develop a major competitive advantage.
Your concerns
You want to limit unnecessary returns and and only reimburse for confirmed defective delivered items. You want to better assist your customers with using your products to limit returns.
With Speakylink, your after-sales agents will provide a better quality of processing and responses to your customers. Agents will be able to ensure that customers are properly using products and, if necessary, assist with troubleshooting or replacement.
Thanks to Speakylink:
• Decrease costs for your after-sales service.
• Improve your customer satisfaction and experience.
Key features
Key features
Multi-device
A solution compatible with smartphones, tablets, and computers
Collaboration
Options for visual cues on both sides
Photo/Video
Take photos remotely and add attachments
Sharing
Share files: jpeg, png, doc, xlsx, ppt, mp4, etc.
Geolocation
Subject to acceptance by the customer
Speakylink can be integrated natively into your customer relations solutions:
telephone switchboards, customer interaction management systems, CRM and ITSM systems (help desks and service tickets).
It also adapts to your CMS (WordPress, Drupal, Prestashop, Magento, Shopify, Wix, WooCommerce) or to your custom-developed website, as well as to your analytics tools (Google Analytics, Google Tag Manager, etc.).
Speakylink can be integrated natively into your customer relations solutions:
telephone switchboards, customer interaction management systems, CRM and ITSM systems (help desks and service tickets).
It also adapts to your CMS (WordPress, Drupal, Prestashop, Magento, Shopify, Wix, WooCommerce) or to your custom-developed website, as well as to your analytics tools (Google Analytics, Google Tag Manager, etc.).
