General Privacy Policy

Who are we?

Speakylink is a registered trademark owned by the company Speakylink.

The Speakylink solution is visual assistance software that allows you, through an ordinary telephone call or with a “click to call” button on your website (or a dedicated application), to add to your telephone call video, hyperlinks, screen-sharing, photos, and chat to provide a unique, multi-channel experience for your interlocutors. The Speakylink solution is compatible with your corporate telephone service, does not require any additional installation or training, and complies with the GDPR.

Since May 25, 2018, new European regulations have been in effect regarding the processing of data, and more particularly of personal data.

At Speakylink, every day, we process data both internally and externally; for this reason, it is important for us to comply with European laws and regulations.

What personal data do we collect?

We may collect personal data such as your last name, first name, telephone number, email address, or other details that you may provide in the text entry zones of our forms.

Your data may be collected through multiple sources, such as:

Our website

• Via forms (contact or request for information)

• Downloading of documents

• Customer feedback

• Cookies (visit our General Terms and Conditions of Usage page)

• ERP or CRM systems


Telephone :

• Customer contact requests

• Requests for information

• Customer satisfaction interviews


Emails :

• Invitations to events

• Customer satisfaction surveys


In-person encounter:

• Meetings as part of events/trade fairs

Occasionally, during events or conversations, we may collect your name, telephone number, email address, the name of your company, and other professional information or details that you may have provided.

The data are mainly processed in our CRM and ERP systems. A file for each entity is kept up to date.

In regards to data on traffic to the website, a report is automatically saved regarding the most visited pages, the source and amount of traffic, and the device used for each connection. However, it should be noted that these items mentioned cannot be used to identify a person unless you log in to your own account on the website.

Why do we collect your personal data?

Collecting your personal data allows us:

To provide products or services that fit your needs,

To respond to any requests you have regarding our services.

This process allows us to get to know you better so that we can provide you with the best user/customer experience possible for all of our services. Your data may also be reused for sales prospecting. As such, you may be contacted by our Speakylink experts, within legal limitations or according to the subject of your request.

Collection of your personal data is supported by legal bases, such as:

The fact that these data are necessary for the signing of a contract with you.

Our legitimate interest in the legal operation and development of our business.

Your consent.

The security of your data:

Your information is protected. Indeed, we undertake to take all appropriate technical and organizational measures against any unauthorized or illicit processing and against any loss, destruction, or accidental damage.

Sharing of your information

Your data may be shared with other entities legally connected to Speakylink for a potential contact and within the context and for the goals described in this Privacy Policy.

Speakylink cloud services are exclusively hosted in FRANCE.

Your rights:

As a person concerned by the data usage described above, you have the following rights:

  • Right to obtain or access a copy of your personal data
  • Right to request modification of said data
  • Right to have your personal data transferred to another company
  • Right to limit processing of your data or to oppose said processing
  • Right to have said data erased

Contact:

For any information or to exercise your rights listed above, please write to our

DPO (Data Protection Officer): dpo@speakylink.com