Industry

Industry

Remotely assist your customers and technical teams, no matter where they are.

Simultaneously increase your resolution rate and the expertise of your technicians and customers.

Industry

Remotely assist your customers and technical teams, no matter where they are.

Simultaneously increase your resolution rate and the expertise of your technicians and customers.

How can Speakylink help you?

Speakylink allows you to assist and help people, and even solve their problems in real time without having to travel!

 

From an ordinary phone call, you can perform a diagnostic and then guide your customers and technicians in solving their problem (breakdown, maintenance, improper usage, etc.).

 

It’s simple: a customer encounters a problem with your product or service. They call your after-sales service. While still on the phone, the technician sends them a link via text message or email using the Speakylink interface. The customer clicks or taps on the link. The Speakylink session begins!

 

Your technician can now make video contact with your customer, actually see the affected equipment, take stock of the situation, and share documents (technical diagrams, quality procedures, technical specifications, etc.), photos, and location.

assistance visuelle industrie

How can Speakylink help you?

Speakylink allows you to assist and help people, and even solve their problems in real time without having to travel!

 

From an ordinary phone call, you can perform a diagnostic and then guide your customers and technicians in solving their problem (breakdown, maintenance, improper usage, etc.).

 

It’s simple: a customer encounters a problem with your product or service. They call your after-sales service. While still on the phone, the technician sends them a link via text message or email using the Speakylink interface. The customer clicks or taps on the link. The Speakylink session begins!

 

Your technician can now make video contact with your customer, actually see the affected equipment, take stock of the situation, and share documents (technical diagrams, quality procedures, technical specifications, etc.), photos, and location.

assistance visuelle industrie

Speakylink adapts to all of your needs…

Your concerns

You want to limit returns of your equipment, machines, products, and solutions, and and reduce the duration of interruptions tied to breakdowns. .You also want to want to assist your customers with better using the equipment,, as well as with its installation and configuration. Moreover, you want to get the most out of these these exchanges to do up-selling and cross-selling and, above all, to give them a great experience to build their loyalty.

With Speakylink, you can encouragele DIY problem-solving and thus limit interventions by technicians.

    Thanks to Speakylink:

    Improve customer satisfaction and encourage add-on sales .

    Decrease costs de votre service for your assistance service.

    Reduce your travel and the duration of your interventions.

    Keep your equipment in good working condition and secure its usage.

    Limit road accidents from travel.

Your main concern

Save time in handling and resolving incidents and technical problems.

With Speakylink, experts and technicians can solve problems together without either party having to travel.

    Thanks to Speakylink:

    Increase your rate of resolution from the first visit.

    Boost the skills of your teams with third-party assistance.

    • Get the benefit of an educational to support your technical teams.

    Decrease costs for your assistance service by reducing the time it takes to complete your service.

Your main concern

Make it easier for users to get started with any type of technical system while limiting assistance provided by support services.

With Speakylink, customers and technicians can solve problems together without either party having to travel.

    Thanks to Speakylink:

    • Be certain that your equipment is being used properly under optimal safety conditions.

    Reduce your travel and thus your carbon footprint and accidents.

    Decrease costs for your support service.

    • Provide better support for your equipment, its usage, and its installation.

    Improve customer satisfaction.

Speakylink adapts to all of your needs…

Your concerns

You want to limit returns of your equipment, machines, products, and solutions, and and reduce the duration of interruptions tied to breakdowns. .You also want to want to assist your customers with better using the equipment,, as well as with its installation and configuration. Moreover, you want to get the most out of these these exchanges to do up-selling and cross-selling and, above all, to give them a great experience to build their loyalty.

With Speakylink, you can encouragele DIY problem-solving and thus limit interventions by technicians.

    Thanks to Speakylink:

    Improve customer satisfaction and encourage add-on sales.

    Decrease costs de votre service for your assistance service.

    Reduce your travel and the duration of your interventions.

    Keep your equipment in good working condition and secure its usage.

    Limit road accidents from travel.

Your main concern

Save time in handling and resolving incidents and technical problems.

With Speakylink, experts and technicians can solve problems together without either party having to travel.

    Thanks to Speakylink:

    Increase your rate of resolution from the first visit.

    Boost the skills of your teams with third-party assistance.

    • Get the benefit of an educational to support your technical teams.

    Decrease costs for your assistance service by reducing the time it takes to complete your service.

Your main concern

Make it easier for users to get started with any type of technical system while limiting assistance provided by support services.

With Speakylink, customers and technicians can solve problems together without either party having to travel.

    Thanks to Speakylink:

    • Be certain that your equipment is being used properly under optimal safety conditions.

    Reduce your travel and thus your carbon footprint and accidents.

    Decrease costs for your support service.

    • Provide better support for your equipment, its usage, and its installation.

    Improve customer satisfaction.

Key features

Key features

multidevices

Multi-device

A solution compatible with smartphones, tablets, and computers

collaboration

Collaboration

Options for visual cues on both sides

photo

Photo/Video

Take photos remotely and add attachments

partage

Sharing

Share files: jpeg, png, doc, xlsx, ppt, mp4, etc.

géolocalisation

Geolocation

Subject to acceptance by the customer

No installation required, 100% GDPR compliant, and 100% secure.

Speakylink can be integrated natively into your customer relations solutions:

telephone switchboards, customer interaction management systems, CRM and ERP systems, and ticketing and operation tracking tools.

No installation required, 100% GDPR compliant, and 100% secure.

Speakylink can be integrated natively into your customer relations solutions:

telephone switchboards, customer interaction management systems, CRM and ERP systems, and ticketing and operation tracking tools.

In concrete terms, Speakylink can be described like this…

Speakylink also works for...