Insurance

Insurance

Accelerate the processing of policy purchases and claims using remote claim adjustment

Perform remote diagnostics thanks to visual assistance and put people at the heart of your customer service

Insurance

Accelerate the processing of policy purchases and claims using remote claim adjustment

Perform remote diagnostics

How can Speakylink help you?

Speakylink allows your advisors to help your customers in real time at their homes with all of their administrative procedures: purchasing coverage, completing documents, filing claims, and more. But your claim adjusters can also use Speakylink to do an assessment remotely!

 

From an ordinary phone call, your advisors will be able to analyze customer requests, understand them, and respond to any difficulties. As for your claim adjusters, they’ll be able to view losses and provide their conclusions in real time.

 

It’s simple: a customer encounters a problem while filing their claim that’s just occurred. They call their advisor. While still on the phone, the advisor sends them a link via text message or email using the Speakylink interface. The customer clicks or taps on the link. The Speakylink session begins for remote claim adjustment!

 

The advisor then has video contact with the customer and can help them complete their coverage purchase request, view the loss, or guide them through any other declarations. Every part of the conversation can be added to the customer’s file (photos, documents, etc.).

télé expertise sinistre assurances

How can Speakylink help you?

Speakylink allows your advisors to help your customers in real time at their homes with all of their administrative procedures: purchasing coverage, completing documents, filing claims, and more. But your claim adjusters can also use Speakylink to do an assessment remotely!

From an ordinary phone call, your advisors will be able to analyze customer requests, understand them, and respond to any difficulties. As for your claim adjusters, they’ll be able to view losses and provide their conclusions in real time.

It’s simple: a customer encounters a problem while filing their claim that’s just occurred. They call their advisor. While still on the phone, the advisor sends them a link via text message or email using the Speakylink interface. The customer clicks or taps on the link. The Speakylink session begins!

The advisor then has video contact with the customer and can help them complete their coverage purchase request, view the loss, or guide them through any other declarations. Every part of the conversation can be added to the customer’s file (photos, documents, etc.).

télé expertise sinistre assurances

Speakylink remote claim adjustment adapts to all of your needs…

Your concerns

You want to provide the best possible service for your customers every day, acting ethically and helping them understand, especially for customers who are far away, have limited mobility, or have difficulty getting to an office or to one of your distributors (e.g., benefit societies, asset management advisors, banks). You want to guarantee the accuracy and completeness of each file. You want to accelerate your contractual processes and reduce travel for missing or invalid documents or for improperly completed documents. Finally, to add a more human dimension to your customer relations, you aim to provide the best possible advice and to gain your customers’ loyalty.

With Speakylink, together, advisors and customers can complete documents and validate supporting documents without either party having to travel.

    Thanks to Speakylink:

    • Improve your customer experience and put human relationships back at the heart of interactions.

    • Optimize the completeness of your files and returns of documents.

    • Get ahead of regulatory obligations for alerting and advising customers.

    • Build your customers’ loyalty.

Your concerns

You want to provide the most human assistance possible to your policyholders while accelerating administrative processes for handling claims and while decreasing legal risk.

With Speakylink, advisors and customers can complete the claim filing and processing procedure together without the advisor having to travel.

    Thanks to Speakylink:

    • Secure and speed up the filing and processing procedure for life insurance claims.

    • Improve your customer experience by humanizing your relations with customers.

Your concerns

You want to accelerate the processing of your claim files, particularly by quickly collecting validated, geolocated, and certified documents and photos. At the same time, you want to decrease your risk of fraud while increasing customer satisfaction every day.

With Speakylink, advisors and customers can complete the claim filing and processing procedure together without any need for travel.

    Thanks to Speakylink:

    • Secure and speed up the filing and processing procedure for claims.

    • Significantly decrease the risk of fraud by authenticating documents and geolocating photos tied to the claim.

    • Care for the emotional burden on your customers.

    • Improve your customer satisfaction by humanizing your relations.

Your concerns

You want to speed up and secure the handling of claims while reducing the time it takes to process files.

With Speakylink, your claim adjusters can do an assessment and adjust a claim without any need to travel.

    Thanks to Speakylink:

    • Significantly decrease your claim processing costs.

    • Reduce your travel and thus your carbon footprint and accidents.

    • Improve your customer satisfaction.

Remote insurance claim adjustment
Speakylink adapts to all of your needs…

Your concerns

You want to provide the best possible service for your customers every day, acting ethically and helping them understand, especially for customers who are far away, have limited mobility, or have difficulty getting to an office or to one of your distributors (e.g., benefit societies, asset management advisors, banks). You want to guarantee the accuracy and completeness of each file. You want to accelerate your contractual processes and reduce travel for missing or invalid documents or for improperly completed documents. Finally, to add a more human dimension to your customer relations, you aim to provide the best possible advice and to gain your customers’ loyalty.

With Speakylink, together, advisors and customers can complete documents and validate supporting documents without either party having to travel.

    Thanks to Speakylink :

    Improve your customer experience and put human relationships back at the heart of interactions.

    Optimize the completeness of your files and returns of documents.

    Get ahead of regulatory obligations for alerting and advising customers.

    Build your customers’ loyalty.

Your concerns

You want to provide the most human assistance possible to your policyholders while accelerating administrative processes for handling claims and while descreasing legal risk.

With Speakylink, advisors and customers can complete the claim filing and processing procedure together the advisor having to travel.

    Thanks to Speakylink: :

    Secure et speed up the filing and processing procedure for life insurance claims.

    Improve your customer experience by humanizing your relations with customers.

Your concerns

You want to accelerate the processing the processing of your claim files, particularly by quickly collecting validated, geolocated, and certified documents and photos. At the same time, you want to decrease your risk of fraud while increasing customer satisfaction every day.

With Speakylink, advisors and customers can complete the claim filing and processing procedure together without any need for travel.

    Thanks to Speakylink: :

    Secure and speed up the filing and processing procedure for claims.

    Significantly decrease the risk of fraud by authenticating documents and geolocating photos tied to the claim.

    Care for the emotional burden on your customers.

    Improve your customer satisfaction by humanizing your relations.

Your concerns

You want to accelerate and secure the handling of claims while reducing the time it takes to process files.

With Speakylink, your claim adjusters can do an assessment and adjust a claim without any need to travel.

    Thanks to Speakylink:

    Significantly decrease your claim processing costs.

    Reduce your travel and thus your carbon footprint and accidents.

    Improve your customer satisfaction.

Key features

Key features

multidevices

Multi-device

A solution compatible with smartphones, tablets, and computers

collaboration

Collaboration

Options for visual cues on both sides

photo

Photo/Video

Take photos remotely and add attachments

partage

Sharing

Share files: jpeg, png, doc, xlsx, ppt, mp4, etc.

géolocalisation

Geolocation

Subject to acceptance by the customer

No installation required, 100% GDPR compliant, and 100% secure.

Speakylink can be integrated natively into your customer relations solutions:

telephone switchboards, customer interaction management systems, CRM systems, and insurance workstations.

No installation required, 100% GDPR compliant, and 100% secure.

Speakylink can be integrated natively into your customer relations solutions:

telephone switchboards, customer interaction management systems, CRM systems, and insurance workstations.

In concrete terms, Speakylink can be described like this…

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