Outsourced customer service

Outsourced customer service

Differentiate yourself from your competitors and generate value for your clients

Offer your clients a video channel

Outsourced customer service

Differentiate yourself from your competitors and generate value for your clients

Offer your clients a video channel

How can Speakylink help you?

Speakylink allows you to very quickly offer your clients a video channel that makes it easier to handle requests, both for them and for their own customers.

It is a simple, secure solution that requires no installation. It will help your clients limit their travel while providing high-quality responses to their customers through ordinary phone calls, whether received or made.

It’s simple: an end customer contacts your customer service company. Their request requires visual assistance. Your agent sends them a link via text message or email using the Speakylink interface. The customer clicks or taps on the link. The Speakylink session begins!

Your agent can now make video contact with them and share documents, photos, and location information.

How can Speakylink help you?

Speakylink allows you to very quickly offer your clients a video channel that makes it easier to handle requests, both for them and for their own customers.

It is a simple, secure solution that requires no installation. It will help your clients limit their travel while providing high-quality responses to their customers through ordinary phone calls, whether received or made.

It’s simple: an end customer contacts your customer service company. Their request requires visual assistance. Your agent sends them a link via text message or email using the Speakylink interface. The customer clicks or taps on the link. The Speakylink session begins!

Your agent can now make video contact with them and share documents, photos, and location information.

Speakylink offers a new customer experience

Your concerns

With Speakylink, you add value to the work of your remote customer service agents by making the most of both their technical and interpersonal skills. You provide real added value to your clients by helping them stand out from their competition in the long term while also humanizing your relations with them.

Thanks to this new video channel, your clients will be able to offer assistance that’s much higher quality, more effective, and warmer to their end customers and partners.

    Thanks to Speakylink:

    Get d’un a new competitive advantage.

    Provide real, , differentiating added value for your clients.

    Boost the skills and expertise of your remote agents.

    Decrease your employee turnover.

Speakylink offers a new customer experience

Your concerns

With Speakylink, you add value to the work of your remote customer service agents by making the most of both their technical and interpersonal skills. You provide real added value to your clients by helping them stand out from their competition in the long term while also humanizing your relations with them.

Thanks to this new video channel, your clients will be able to offer assistance that’s much higher quality, more effective, and warmer to their end customers and partners.

    Thanks to Speakylink:

    Get d’un a new competitive advantage.

    Provide real, , differentiating added value for your clients.

    Boost the skills and expertise of your remote agents.

    Decrease your employee turnover.

Key features

Key features

multidevices

Multi-device

A solution compatible with smartphones, tablets, and computers

collaboration

Collaboration

Options for visual cues on both sides

photo

Photo/Video

Take photos remotely and add attachments

partage

Sharing

Share files: jpeg, png, doc, xlsx, ppt, mp4, etc.

géolocalisation

Geolocation

Subject to acceptance by the customer

No installation required, 100% GDPR compliant, and 100% secure.

Speakylink can be integrated natively into your customer relations solutions:

telephone switchboards, customer interaction management systems, CRM and ERP systems, ticketing and operation tracking systems, etc.

No installation required, 100% GDPR compliant, and 100% secure.

Speakylink can be integrated natively into your customer relations solutions:

telephone switchboards, customer interaction management systems, CRM and ERP systems, ticketing and operation tracking systems, etc.

In concrete terms, Speakylink can be described like this…

Speakylink also works for...