Outsourced customer service
Differentiate yourself from your competitors and generate value for your clients
Offer your clients a video channel
Outsourced customer service
Differentiate yourself from your competitors and generate value for your clients
Offer your clients a video channel
How can Speakylink help you?
Speakylink allows you to very quickly offer your clients a video channel that makes it easier to handle requests, both for them and for their own customers.
It is a simple, secure solution that requires no installation. It will help your clients limit their travel while providing high-quality responses to their customers through ordinary phone calls, whether received or made.
It’s simple: an end customer contacts your customer service company. Their request requires visual assistance. Your agent sends them a link via text message or email using the Speakylink interface. The customer clicks or taps on the link. The Speakylink session begins!
Your agent can now make video contact with them and share documents, photos, and location information.
How can Speakylink help you?
Speakylink allows you to very quickly offer your clients a video channel that makes it easier to handle requests, both for them and for their own customers.
It is a simple, secure solution that requires no installation. It will help your clients limit their travel while providing high-quality responses to their customers through ordinary phone calls, whether received or made.
It’s simple: an end customer contacts your customer service company. Their request requires visual assistance. Your agent sends them a link via text message or email using the Speakylink interface. The customer clicks or taps on the link. The Speakylink session begins!
Your agent can now make video contact with them and share documents, photos, and location information.
Speakylink offers a new customer experience
Your concerns
With Speakylink, you add value to the work of your remote customer service agents by making the most of both their technical and interpersonal skills. You provide real added value to your clients by helping them stand out from their competition in the long term while also humanizing your relations with them.
Thanks to this new video channel, your clients will be able to offer assistance that’s much higher quality, more effective, and warmer to their end customers and partners.
Thanks to Speakylink:
• Get d’un a new competitive advantage.
• Provide real, , differentiating added value for your clients.
• Boost the skills and expertise of your remote agents.
• Decrease your employee turnover.
Speakylink offers a new customer experience
Your concerns
With Speakylink, you add value to the work of your remote customer service agents by making the most of both their technical and interpersonal skills. You provide real added value to your clients by helping them stand out from their competition in the long term while also humanizing your relations with them.
Thanks to this new video channel, your clients will be able to offer assistance that’s much higher quality, more effective, and warmer to their end customers and partners.
Thanks to Speakylink:
• Get d’un a new competitive advantage.
• Provide real, , differentiating added value for your clients.
• Boost the skills and expertise of your remote agents.
• Decrease your employee turnover.
Key features
Key features
Multi-device
A solution compatible with smartphones, tablets, and computers
Collaboration
Options for visual cues on both sides
Photo/Video
Take photos remotely and add attachments
Sharing
Share files: jpeg, png, doc, xlsx, ppt, mp4, etc.
Geolocation
Subject to acceptance by the customer
Speakylink can be integrated natively into your customer relations solutions:
telephone switchboards, customer interaction management systems, CRM and ERP systems, ticketing and operation tracking systems, etc.
