Retail

Retail

Grow your online sales and improve the productivity of your after-sales service

Maximize your revenues and respond to your customers’ concerns

Retail

Grow your online sales and improve the productivity of your after-sales service

Maximize your revenues and respond to your customers’ concerns

How can Speakylink help you?

Speakylink can help your salespeople remotely assist internet users with their online purchases.

 

With just a click on your website or as part of a phone call, your salespeople can provide definite responses to any request for information.

 

It’s simple: an online shopper sees one of your products on your website. They want some advice from a salesperson and click on the “learn more” button. They are then put in contact with them. The salesperson greets the shopper. The Speakylink session begins!

 

The salesperson can now make video contact with the customer, show them the article in context, offer them additional products, and select with them a time slot for them to come pick up their items from the store. On the pick-up day, the customer is greeted and leaves with their items. They’ve had a great experience with your brand!

experience client retail

How can Speakylink help you?

Speakylink can help your salespeople remotely assist internet users with their online purchases.

 

With just a click on your website or as part of a phone call, your salespeople can provide definite responses to any request for information.

 

It’s simple: an online shopper sees one of your products on your website. They want some advice from a salesperson and click on the “learn more” button. They are then put in contact with them. The salesperson greets the shopper. The Speakylink session begins!

 

The salesperson can now make video contact with the customer, show them the article in context, offer them additional products, and select with them a time slot for them to come pick up their items from the store. On the pick-up day, the customer is greeted and leaves with their items. They’ve had a great experience with your brand!

experience client retail

Speakylink adapts to all of your needs…

Your concerns

You want to generate foot traffic to your store while also establishing and improving your “phygital” experience.. You want to encourage up-selling and cross-selling and thus increase your average cart size. It’s crucial for you to gain a new competitive advantage.

With Speakylink start or grow online shopping carts and get online shoppers to come into your store.

By doing so, you can launch or add to your web-to-store strategy.

    Thanks to Speakylink:

    Create a sales advantage that differentiates you from your competitors.

    Increase your up-selling and cross-selling and thus your average cart size.

    Boost your in-store foot traffic.

    Improve your customer experience.

Your concerns

You want to to support your customers with better understanding the products they’re buying. You thus eliminate unnecessary visits from your technicians.

With Speakylink, your support team can provide faster, , more personalized responses for defective products, delivery problems, improper usage of equipment, etc.).

    Thanks to Speakylink:

    Decrease costs for your after-sales team.

    Improve your customer experience.

Speakylink adapts to all of your needs…

Your concerns

You want to generate foot traffic to your store while also establishing and improving your “phygital” experience.. You want to encourage up-selling and cross-selling and thus increase your average cart size. It’s crucial for you to gain a new competitive advantage.

With Speakylink start or grow online shopping carts and get online shoppers to come into your store.

By doing so, you can launch or add to your web-to-store strategy.

    Thanks to Speakylink:

    Create a sales advantage that differentiates you from your competitors.

    Increase your up-selling and cross-selling and thus your average cart size.

    Boost your in-store foot traffic.

    Improve your customer experience.

Your concerns

You want to to support your customers with better understanding the products they’re buying. You thus eliminate unnecessary visits from your technicians.

With Speakylink, your support team can provide faster, , more personalized responses for defective products, delivery problems, improper usage of equipment, etc.).

    Thanks to Speakylink:

    Decrease costs for your after-sales team.

    Improve your customer experience.

Key features

Key features

multidevices

Multi-device

A solution compatible with smartphones, tablets, and computers

collaboration

Collaboration

Options for visual cues on both sides

photo

Photo/Video

Take photos remotely and add attachments

partage

Sharing

Share files: jpeg, png, doc, xlsx, ppt, mp4, etc.

géolocalisation

Geolocation

Subject to acceptance by the customer

No installation required, 100% GDPR compliant, and 100% secure.

Speakylink can be integrated natively into your customer relations solutions:

telephone switchboards, customer interaction management systems, CRM and ITSM systems (help desks and service tickets).

It also adapts to your CMS and ERP system.

No installation required, 100% GDPR compliant, and 100% secure.

Speakylink can be integrated natively into your customer relations solutions:

telephone switchboards, customer interaction management systems, CRM and ITSM systems (help desks and service tickets).

It also adapts to your CMS and ERP system.

In concrete terms, Speakylink can be described like this...

Speakylink also works for...