Retail
Grow your online sales and improve the productivity of your after-sales service
Maximize your revenues and respond to your customers’ concerns
Retail
Grow your online sales and improve the productivity of your after-sales service
Maximize your revenues and respond to your customers’ concerns
How can Speakylink help you?
Speakylink can help your salespeople remotely assist internet users with their online purchases.
With just a click on your website or as part of a phone call, your salespeople can provide definite responses to any request for information.
It’s simple: an online shopper sees one of your products on your website. They want some advice from a salesperson and click on the “learn more” button. They are then put in contact with them. The salesperson greets the shopper. The Speakylink session begins!
The salesperson can now make video contact with the customer, show them the article in context, offer them additional products, and select with them a time slot for them to come pick up their items from the store. On the pick-up day, the customer is greeted and leaves with their items. They’ve had a great experience with your brand!
How can Speakylink help you?
Speakylink can help your salespeople remotely assist internet users with their online purchases.
With just a click on your website or as part of a phone call, your salespeople can provide definite responses to any request for information.
It’s simple: an online shopper sees one of your products on your website. They want some advice from a salesperson and click on the “learn more” button. They are then put in contact with them. The salesperson greets the shopper. The Speakylink session begins!
The salesperson can now make video contact with the customer, show them the article in context, offer them additional products, and select with them a time slot for them to come pick up their items from the store. On the pick-up day, the customer is greeted and leaves with their items. They’ve had a great experience with your brand!
Speakylink adapts to all of your needs…
Your concerns
You want to generate foot traffic to your store while also establishing and improving your “phygital” experience.. You want to encourage up-selling and cross-selling and thus increase your average cart size. It’s crucial for you to gain a new competitive advantage.
With Speakylink start or grow online shopping carts and get online shoppers to come into your store.
By doing so, you can launch or add to your web-to-store strategy.
Thanks to Speakylink:
• Create a sales advantage that differentiates you from your competitors.
• Increase your up-selling and cross-selling and thus your average cart size.
• Boost your in-store foot traffic.
• Improve your customer experience.
Your concerns
You want to to support your customers with better understanding the products they’re buying. You thus eliminate unnecessary visits from your technicians.
With Speakylink, your support team can provide faster, , more personalized responses for defective products, delivery problems, improper usage of equipment, etc.).
Thanks to Speakylink:
• Decrease costs for your after-sales team.
• Improve your customer experience.
Speakylink adapts to all of your needs…
Your concerns
You want to generate foot traffic to your store while also establishing and improving your “phygital” experience.. You want to encourage up-selling and cross-selling and thus increase your average cart size. It’s crucial for you to gain a new competitive advantage.
With Speakylink start or grow online shopping carts and get online shoppers to come into your store.
By doing so, you can launch or add to your web-to-store strategy.
Thanks to Speakylink:
• Create a sales advantage that differentiates you from your competitors.
• Increase your up-selling and cross-selling and thus your average cart size.
• Boost your in-store foot traffic.
• Improve your customer experience.
Your concerns
You want to to support your customers with better understanding the products they’re buying. You thus eliminate unnecessary visits from your technicians.
With Speakylink, your support team can provide faster, , more personalized responses for defective products, delivery problems, improper usage of equipment, etc.).
Thanks to Speakylink:
• Decrease costs for your after-sales team.
• Improve your customer experience.
Key features
Key features
Multi-device
A solution compatible with smartphones, tablets, and computers
Collaboration
Options for visual cues on both sides
Photo/Video
Take photos remotely and add attachments
Sharing
Share files: jpeg, png, doc, xlsx, ppt, mp4, etc.
Geolocation
Subject to acceptance by the customer
Speakylink can be integrated natively into your customer relations solutions:
telephone switchboards, customer interaction management systems, CRM and ITSM systems (help desks and service tickets).
It also adapts to your CMS and ERP system.
Speakylink can be integrated natively into your customer relations solutions:
telephone switchboards, customer interaction management systems, CRM and ITSM systems (help desks and service tickets).
It also adapts to your CMS and ERP system.
