Technical support
Make your caller an active participant in solving their problems.
Technical assistance can be an abyss of energy, money, and can sink your brand image. It’s very simple, the Bermuda triangle would not make them disappear as fast as bad technical support.
Because it is often the smallest actions that take the most time… When an expertise requires knowledge and not action… it MUST be able to teleport easily.
Often, the smallest actions take the biggest part of our time. So, when experts can help without being physically in the field, it is important to give them the tools they need to do so.
Through visual assistance, a simple call transforms two individuals into a single superhero. One can provide knowledge, the other can take action. Because restarting a server, even when you do not know anything about IT, remains simple like finding the right button: “The green one, on your right. No, the other right”.
“Concretely, on a simple phone call, the customer first explains to the technician the problem encountered with their equipment. Then, it is the turn of the Loxam expert to accompany him in resolving his breakdown. He can then offer his client a video exchange (without the need to download an application, simply by allowing access to the smartphone camera) to establish a first live diagnosis. He may also decide to forward files or guide him through his checks using a graphical pointer.”
Loxam
Key features
Multidevice
A solution compatible with smartphones, tablets, and computers
Collaboration
Camera and screen share, visual indications
Photo / Vidéo
Taking of photos remotely, sending of photos, videos and recording
Sharing
Files sharing : jpeg, png, doc, xlsx, ppt, mp4,…
Géolocalisation
Request of geolocation and geolocated photos
Payement
Send a link to your contact person to your payment platform
Signature
Send a link to your interlocutor to your signature platform during your phone conversation
Scan ID
Send a link to your ID identification platform to scan documents of identity documents …
Which benefits ?
Reduce
your travels, your carbon footprint and therefore your accident rate
Increase
your resolution rate from the first intervention
Increase
your team’s skills through third-party support
Reduce
your support costs by reducing your intervention times
100%
GDRP
compatible
0
Installation
100%
Secure
Who uses Speakylink?
Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :
- Agriculture
- Industry
- Real Estate
- E-commerce
- Automobile
- Fashion
- Insurance
- Banking
- Construction Industry
- Transport