Customer relations department

Customer Relations Department

Humanize your client relations and increase the average basket of your customers

Customer relations department

Humanize your client relations and increase the average basket of your customers

Today, customer experience includes a lot of different things. Whereas it is quite simple: a customer comes by curiosity, stays by choice, and returns by desire.


It looks simple but, generating this pleasant experience, this positive memory is quite complex. You want that each customer feels privileged, heard, and has a positive image of your brand.


When the customer buys for hundreds of dollars online, he want to « see » the items he is paying for.

Because the customer really wants this 2000€ sofa but is not sure that the fabric makes it exactly like on the webpage… He calls the customer service to be comforted and guided in his purchase.

Today, customer experience includes a lot of different things. Whereas it is quite simple: a customer comes by curiosity, stays by choice, and returns by desire.


It looks simple but, generating this pleasant experience, this positive memory is quite complex. You want that each customer feels privileged, heard, and has a positive image of your brand.


When the customer buys for hundreds of dollars online, he want to « see » the items he is paying for.

Because the customer really wants this 2000€ sofa but is not sure that the fabric makes it exactly like on the webpage… He calls the customer service to be comforted and guided in his purchase.

At this point, Speakylink makes sense because : “blue… blue, but not like the other blue” is more difficult to describe than to show. Your seller can simply send a link by SMS to the customer during the conversation. By clicking on this link, the customer can see !

Visual assistance humanizes the relationship between your client and your seller… and allows to add to this sofa these nice cushions and even this carpet !

Key features

Key features

multidevices

Multi-device

Solution compatible with smartphones, tablets and computers

collaboration

Collaboration

Camera and screen sharing, visual information 

photo

Photo/Video

Remote photo taking, photo and video sending and recording

partage

Sharing

Files sharing : jpeg, png, doc, xlsx, ppt, mp4,…

géolocalisation

Geolocation

Request for GPS position  associated with photos

A unique request, a unique user, a unique solution

A unique request, a unique user, a unique solution

Which benefits ?

Which benefits?

Speakylink can be easily integrated into your customer relations solutions and your technical environment.

0 %
GDRP
100
Installation
0 %
Secure
0 %
GDRP
100
Installation
0 %
Secure

For who ?

For who ?

Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :