Customer Relations Department
Humanize your customer relationship and increase the average shopping cart value.
Today, customer experience includes a lot of different things. However it is quite simple: a customer comes out of curiosity, stays out of choice, and comes back out of desire.
It looks simple but, generating this pleasant experience, this positive memory is quite complex. You want that each customer feels privileged, heard, and has a positive image of your brand.
When customers spend hundreds of dollars online, they want to « see » the items they are paying for. Because the customers really want this 2000 dollars sofa but are not sure that the fabric is exactly like on the webpage… They call customer service to be comforted and guided during their purchase.
Because the customer really wants this 2000€ sofa but is not sure that the fabric makes it exactly like on the webpage… He calls the customer service to be comforted and guided in his purchase.
“We had trouble resolving a request, at first contact. For example: an individual calls us to tell us “I have a model at your place currently in my holiday home, I don’t remember the name of the model, but I would like to change the square handle”. Okay, but which model? Which handle? What we initially asked for was to receive photos, things like that. So it required sending an email, then resuming contact once we had the answer to provide. We realized that for a very basic request, which we could have solved at first contact if we had the visibility on this product or image, we could finally increase customer satisfaction, have shorter resolution times, etc.”
Mélanie Calais, Project Director of the company Tête-à-tête pour k-line
Key features
Multidevice
A solution compatible with smartphones, tablets, and computers
Collaboration
Camera and screen share, visual indications
Photo / Vidéo
Taking of photos remotely, sending of photos, videos and recording
Sharing
Files sharing : jpeg, png, doc, xlsx, ppt, mp4,…
Géolocalisation
Request of geolocation and geolocated photos
Payement
Send a link to your contact person to your payment platform
Signature
Send a link to your interlocutor to your signature platform during your phone conversation
Scan ID
Send a link to your ID identification platform to scan documents of identity documents …
What are the benefits?
Create a strategic differentiating advantage
from competitors
Benefit
from a turnkey tool for additional sales strategies
Increase
your conversion rates (lead/customer ratio)
Improve
customer experience (reduction of churn rate)
100%
GDRP
compatible
0
Installation
100%
Secure
Who uses Speakylink?
Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :
- Agriculture
- Industry
- Real Estate
- E-commerce
- Automobile
- Fashion
- Insurance
- Banking
- Construction Industry
- Transport