Customer Relations Department
Humanize your customer relationship and increase the average shopping cart value.
Today, customer experience includes a lot of different things. However it is quite simple: a customer comes out of curiosity, stays out of choice, and comes back out of desire.
It looks simple but, generating this pleasant experience, this positive memory is quite complex. You want that each customer feels privileged, heard, and has a positive image of your brand.
When customers spend hundreds of dollars online, they want to « see » the items they are paying for. Because the customers really want this 2000 dollars sofa but are not sure that the fabric is exactly like on the webpage… They call customer service to be comforted and guided during their purchase.
Because the customer really wants this 2000€ sofa but is not sure that the fabric makes it exactly like on the webpage… He calls the customer service to be comforted and guided in his purchase.
At this point, Speakylink makes sense because : “blue… blue, but not like the other blue” is more difficult to describe than to show. Your seller can simply send a link by SMS to the customer during the conversation. By clicking on this link, the customer can see !
Visual assistance humanizes the relationship between your client and your seller… and allows to add to this sofa these nice cushions and even this carpet !
Photo / Video
Taking of photos remotely, sending of photos, videos and recording
A unique request, a unique user, a unique solution
What are the benefits?
from a turnkey tool for additional sales strategies
your conversion rates (lead/customer ratio)
customer experience (reduction of churn rate)
Speakylink can be easily integrated into your customer relations solutions and your technical environment.
Who uses Speakylink?
Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :