Teleporting the eyes of an expert on site
Experts are very valuable indeed. So are their knowledge and their time. When a single person is responsible for solving dozens of customer issues, their travels are a loss of time and a cost for the company. The more specific is the skill, the more expensive is the time.
To deliver a verdict, to determine the procedure to follow, to decide on the actual costs to repair damages… it needs the professional and trained insight of an expert.
An expertise is as specific as the need it addresses. Let us take the example of a farmer: is this strange grass that invades his field a danger, a threat, or an opportunity? The person who will be able to answer this question can’t be found just across the street. But, it is an urgent issue because, every minute a new weed appears. If only it was possible to teleport an expert…
Visual assistance gives us this magical channel of communication! No need to move an expert: all they have to do is send a link during the phone conversation and they will be able to see!
This is the power of Speakylink: teleporting the eyes of an expert on site. Being in the field without being in the field. Respond quickly and respond well.
Photo / Video
Taking of photos remotely, sending of photos, videos and recording
A unique request, a unique user, a unique solution
What are the benefits?
time and resources
processing time and returns
the carbon footprint by reducing the number of travels
your customer satisfaction (reduction of churn rate)
Speakylink can be easily integrated into your customer relations solutions and your technical environment.
Who uses Speakylink?
Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :