Experts are very valuable indeed. So are their knowledge and their time. When a single person is responsible for solving dozens of customer issues, their travels are a loss of time and a cost for the company. The more specific is the skill, the more expensive is the time.

To deliver a verdict, to determine the procedure to follow, to decide on the actual costs to repair damages… it needs the professional and trained insight of an expert.

An expertise is as specific as the need it addresses. Let us take the example of a farmer: is this strange grass that invades his field a danger, a threat, or an opportunity? The person who will be able to answer this question can’t be found just across the street. But, it is an urgent issue because, every minute a new weed appears. If only it was possible to teleport an expert…