After sales service
Reduce unnecessary returns and optimise your profitability
For each bad news, you need ten good news. The ratio is the same in customer relationship.
When the product you ordered doesn’t work, it doesn’t matter that the ten products your ordered before work perfectly : as a customer you are unhappy ! Even the smallest imperfection can ruin a brand image for a customer.
This smallest imperfection can be seen and corrected immediately thanks to Speakylink. This imperfection allows you to show your customers that they are important to you, even after that they paid for the product. And sometimes the problem is not with the product. Indeed, if the customer plugs that USB cable into the wrong plug, it can not work!
You just need to send a link by phone to your client in real time during the conversation and you will be able to see what they see!
«In terms of customer service, being able to see what the clients are doing is quite royal. A client who tells us that they can’t stick something in a widget, it won’t help us much. However, when we see that it’s his graphics card that is a little bit misplaced, there, we are able to tell him “so, the widget, is it this thing?”.
Testify Matheo Leroy, client relations project manager at materiel.net.
Key features
Multidevice
A solution compatible with smartphones, tablets, and computers
Collaboration
Camera and screen share, visual indications
Photo / Vidéo
Taking of photos remotely, sending of photos, videos and recording
Sharing
Files sharing : jpeg, png, doc, xlsx, ppt, mp4,…
Géolocalisation
Request of geolocation and geolocated photos
Payement
Send a link to your contact person to your payment platform
Signature
Send a link to your interlocutor to your signature platform during your phone conversation
Scan ID
Send a link to your ID identification platform to scan documents of identity documents …
What are the benefits?
Reduce
cost by limiting unnecessary product returns
Stand out
from the competition
Keep
your equipment operational
Improve
customer satisfaction (reduction of churn rate)
100%
GDRP
compatible
0
Installation
100%
Secure
Who uses Speakylink?
Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :
- Agriculture
- Industry
- Real Estate
- E-commerce
- Automobile
- Fashion
- Insurance
- Banking
- Construction Industry
- Transport