For each bad news, you need ten good news. The ratio is the same in customer relationship.
When the product you ordered doesn’t work, it doesn’t matter that the ten products your ordered before work perfectly : as a customer you are unhappy ! Even the smallest imperfection can ruin a brand image for a customer.
This smallest imperfection can be seen and corrected immediately thanks to Speakylink. This imperfection allows you to show to your customer that he is important for you, even after that he paid for the product. And sometimes the problem is not with the product. Indeed, if the customer plugs that USB cable into the wrong plug, it can not work!
You just have to send a link by phone to your client in real time during the conversation and you will be able to see what their sees !
With visual assistance, with only one call you can offer self-care, and clear explanations : “press the button on the left… no… the other left…”. You can also set in real time a return and a replacement !
By avoiding abusive returns and accelerating those that are justified, you protect your brand image !
Key features
Multi-device
Collaboration
Photo / Video
Sharing
Geolocation
A unique request, a unique user, a unique solution
Which benefits ?
cost by limiting unnecessary product returns
from the competition
your equipment operational
customer satisfaction
Speakylink can be easily integrated into your customer relations solutions and your technical environment
GDRP compatible
installation
secure
For who ?
Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :
- Agriculture
- Industry
- Real Estate
- E-commerce
- Automobile
- Fashion
- Insurance
- Banking
- Construction Industry
- Transport