Damages and Expertise Department
Remotely certify and accelerate the treatment of damages for your customers
Damages and expertise department
Remotely certify and accelerate the treatment of damages for your customers
There are always several levels of damages.
This question makes us regularly ask for a tool that would allow us in real time and without moving, to realize a remote observation of the technical and human needs.
Turn a call center operator into a first-level expert with a magical phone call.
Thanks to visual assistance, a simple call transforms a call center operator into an experienced diagnostician.
There are always several levels of damages.
This question makes us regularly ask for a tool that would allow us in real time and without moving, to realize a remote observation of the technical and human needs.
Turn a call center operator into a first-level expert with a magical phone call.
Thanks to visual assistance, a simple call transforms a call center operator into an experienced diagnostician.
That is the main advantage of Speakylink: your call center operator only have to send a link over the phone in real time during the conversation so that he can see what the customer is talking about !! Now he has a real capacity to deal directly with the problem : attest the damage remotely, measure the consequences, adapt the follow-up in stakeholders and in budget.
Key features
Key features
Multi-device
Solution compatible with smartphones, tablets and computers
Collaboration
Camera and screen sharing, visual information
Photo/Video
Remote photo taking, photo and video sending and recording
Sharing
Files sharing: jpeg, png, doc, xlsx, ppt, mp4, …
Geolocation
Request for GPS position associated with photos
A unique request, a unique user, a unique solution
A unique request, a unique user, a unique solution
Which benefits ?
Which benefits ?
-
Secure and accelerate
claim reporting and clamin handling
-
Significantly reduce
The risk of fraud throught authentication of information and geolocating photos of the claim
- Take care of your customer emotional load
- Reduce travel time for experts
Speakylink can be easily integrated into your customer relations solutions and your technical environment.
For who ?
Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :
For who ?
Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :
- Agriculture
- Industry
- Real Estate
- E-business
- Automobile
- Fashion
- Insurance
- Banking
- Construction Industry
- Transport
