Damages and Expertise Department
Remotely certify and accelerate the processing of damage claims for your customers.
There are always several levels of damages.
To ascertain the severity of a particular damage, we need a tool that would allow us in real time and without moving, to undertake a remote observation of the technical and human needs.
We need to turn a call center operator into a high-level expert whilst staying on the line.
Thanks to visual assistance, a simple call transforms a call center operator into an experienced diagnostician.
Turn a call center operator into a first-level expert with a magical phone call.
Thanks to visual assistance, a simple call transforms a call center operator into an experienced diagnostician.
“Speakylink is a solution that can be used in so many cases: in the management of a disaster, and in all situations where we may find ourselves in an impasse. Having this solution with which we can make videos and photos allows us to act quickly.”
David, manager at Abeille Assurance
Key features
Multidevice
A solution compatible with smartphones, tablets, and computers
Collaboration
Camera and screen share, visual indications
Photo / Vidéo
Taking of photos remotely, sending of photos, videos and recording
Sharing
Files sharing : jpeg, png, doc, xlsx, ppt, mp4,…
Géolocalisation
Request of geolocation and geolocated photos
Payement
Send a link to your contact person to your payment platform
Signature
Send a link to your interlocutor to your signature platform during your phone conversation
Scan ID
Send a link to your ID identification platform to scan documents of identity documents …
What are the benefits?
Secure and accelerate
claim reporting and handling process
Reduce
the risk of fraud through authentication of information and geolocating photos of the incident
Take care
of your customer emotional load
Reduce
travel time for experts
Customer feedback : Abeille Assurance
100%
GDRP
compatible
0
Installation
100%
Secure
Who uses Speakylink?
Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :
- Agriculture
- Industry
- Real Estate
- E-commerce
- Automobile
- Fashion
- Insurance
- Banking
- Construction Industry
- Transport