Damages and Expertise Department
Remotely certify and accelerate the processing of damage claims for your customers.
There are always several levels of damages.
To ascertain the severity of a particular damage, we need a tool that would allow us in real time and without moving, to undertake a remote observation of the technical and human needs.
We need to turn a call center operator into a high-level expert whilst staying on the line.
Thanks to visual assistance, a simple call transforms a call center operator into an experienced diagnostician.
Turn a call center operator into a first-level expert with a magical phone call.
Thanks to visual assistance, a simple call transforms a call center operator into an experienced diagnostician.
That is the main advantage of Speakylink : your call center operators only needs to send a link over the phone in real time during the conversation so that they can see what the customer is talking about ! Now they have the means to deal directly with the problem: certify the damage remotely, measure the consequences, adapt the follow-ups in terms of stakeholders and budget.
Key features
Multi-device
Collaboration
Photo / Video
Taking of photos remotely, sending of photos, videos and recording
Sharing
Geolocation
A unique request, a unique user, a unique solution
What are the benefits?
Secure and accelerate
claim reporting and handling process
Reduce
the risk of fraud through authentication of information and geolocating photos of the incident
of your customer emotional load
travel time for experts
Speakylink can be easily integrated into your customer relations solutions and your technical environment.
GDRP compatible
installation
secure
Who uses Speakylink?
Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :
- Agriculture
- Industry
- Real Estate
- E-commerce
- Automobile
- Fashion
- Insurance
- Banking
- Construction Industry
- Transport