Damages and Expertise Department
Remotely certify and accelerate the treatment of damages for your customers
There are always several levels of damages.
This question makes us regularly ask for a tool that would allow us in real time and without moving, to realize a remote observation of the technical and human needs.
Turn a call center operator into a first-level expert with a magical phone call.
Thanks to visual assistance, a simple call transforms a call center operator into an experienced diagnostician.
That is the main advantage of Speakylink : your call center operator only have to send a link over the phone in real time during the conversation so that he can see what the customer is talking about ! Now he has a real capacity to deal directly with the problem : attest the damage remotely, measure the consequences, adapt the follow-up in stakeholders and in budget.
Key features
Multi-device
Collaboration
Photo / Video
Taking of photos remotely, sending of photos, videos and recording
Sharing
Geolocation
A unique request, a unique user, a unique solution
Which benefits ?
claim reporting and clamin handling
the risk of fraud throught authentication of information and geolocating photos of the claim
of your customer emotional load
travel time for experts
Speakylink can be easily integrated into your customer relations solutions and your technical environment.
GDRP compatible
installation
secure
For who ?
Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :
- Agriculture
- Industry
- Real Estate
- E-commerce
- Automobile
- Fashion
- Insurance
- Banking
- Construction Industry
- Transport