Damages and expertise department

Damages and Expertise Department

Remotely certify and accelerate the treatment of damages for your customers

Damages and expertise department

Remotely certify and accelerate the treatment of damages for your customers

There are always several levels of damages.

This question makes us regularly ask for a tool that would allow us in real time and without moving, to realize a remote observation of the technical and human needs.

Turn a call center operator into a first-level expert with a magical phone call.

Thanks to visual assistance, a simple call transforms a call center operator into an experienced diagnostician.

There are always several levels of damages.

This question makes us regularly ask for a tool that would allow us in real time and without moving, to realize a remote observation of the technical and human needs.

Turn a call center operator into a first-level expert with a magical phone call.

Thanks to visual assistance, a simple call transforms a call center operator into an experienced diagnostician.

That is the main advantage of Speakylink:  your call center operator only have to send a link over the phone in real time during the conversation so that he can see what the customer is talking about !! Now he has a real capacity to deal directly with the problem : attest the damage remotely, measure the consequences, adapt the follow-up in stakeholders and in budget.

Key features

Key features

multidevices

Multi-device

Solution compatible with smartphones, tablets and computers

collaboration

Collaboration

Camera and screen sharing, visual  information

photo

Photo/Video

Remote photo taking, photo and video sending and recording

partage

Sharing

Files sharing: jpeg, png, doc, xlsx, ppt, mp4, …

géolocalisation

Geolocation

Request for GPS position associated with photos

A unique request, a unique user, a unique solution

A unique request, a unique user, a unique solution

Which benefits ?

Which benefits ?

Speakylink can be easily integrated into your customer relations solutions and your technical environment.

0 %
GDRP
100
Installation
0 %
Secure
0 %
GDRP
100
Installation
0 %
Secure

For who ?

Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :

For who ?

Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :