About Speakylink

A visual assistance solution without installation and secure

We help you offer the best customer relationship !

We’ve all faced a situation that’s hard to describe over the phone, haven’t we ?

In spite of the emergence of numerous new technologies, the telephone remains companies’ primary communication channel
Even though it’s still by far the top choice, sometimes voice communication is insufficient to describe a complex situation

This is where Speakylink comes in !

Speakylink is a visual assistance solution for call centers (after-sales service, after-sales service, customer service, complaints service, etc.).
From a traditional phone call in progress, received or made, Speakylink allows customer advisers to offer in addition to their calls; video, co-browsing, photos, chat and files… to allow you to better contextualize the customer’s problem.

Speakylink is a French visual assistance solution, without installation and for the call centers.

Adopt the video channel to integrate a little more of the human into the relationship, in the era of “all-electronics” and “all-machines”.

We use technology to serve relationships between people.

Clearly, our mission is to erase the irritants of everyday life while contributing to the CSR approach of companies thanks to an easy-to-use solution, without installation and secure.

The 4 steps to give a new vision to your teams and to your interactions

1

A difficulty

We call you. When words are no longer enough, the discussion requires a visual assistance.

2

A link

While in communication, you send them a link by text message or email through Speakylink’s interface.

3

A simple clic

on the link to start the session.

4

A solution

Share webcam, documents, photos, location, co-browsing

Speakylink Team :

Our team is motivated by the challenges faced by customer service professionals, with common values :

Respect

Integrity

solidarity

Our vocation

Social challenge

Speakylink allows a daily transfer of information between an advisor and a customer. No need to move from their office, your advisor can assist their customer directly on the phone.

Misunderstanding over the phone can be stressful for employees. By giving them a visual support, it improves their well-being at work, and reduces the emotional burden of their interactions with clients. Speakylink offers them a new vision and new interactions with clients.

Environnemental challenge

Speakylink’s has been created to reduce the carbon footprint of human activity on Earth. The studies already carried out by our customers prove that a complete use of Speakylink in the processes of control, diagnosis, assistance and maintenance reduces the carbon production of these companies by tens of tons.

That’s why we like to say that “it has never been so good for the planet to bring people together.”


To guarantee the quality and objectivity of our approach, we are committed to several organizations such as Coq vert, Planète RSE and have just obtained the AFNOR label “committed company” exemplary level.

rse coq vert et ISO26000

A solution that respects your data

Speakylink is a SaaS solution that guarantees the security and confidentiality of your data.

The data of our North American customers is hosted in Canada and subject to PIPEDA compliance.

Canada feuille d'érable

An international dimension

Speakylink visual assistance knows no boundaries !

Currently, we have offices in France and Canada and we are already supporting international clients, both in Europe and in the Americas.

A 100% GDPR solution

The agent remains at the initiative of each action: (screen sharing, live video, etc.) via the Speakylink interface and each action is conditional on the customer’s acceptance of a reassuring and 100% GDPR customer experience.

Acceptation-client
une solution sécurisée

A secure solution

No readable confidential data passes through our Speakylink servers and all streams are encrypted.