About Speakylink

Speakylink, a team with diverse backgrounds, sharing the same values

We help you offer the best customer relationship !

We’ve all faced a situation that’s hard to describe over the phone, haven’t we ?

One morning, my 10-year-old son Bastien calls me on my cell phone to tell me that his bike chain had come off. I tried to explain to him how to put the chain back on: sprocket, tray, pedal, but he couldn’t do it alone.

And then he told me: “Dad, it’s too bad that you can’t see what I’m doing over the phone.”

That’s when I decided to create Speakylink. This observation I made at the time is even truer today.”

Benjamin PICQ – Co-Founder of Speakylink

In spite of the emergence of numerous new technologies, the telephone remains companies’ primary communication channel

Even though it’s still by far the top choice, sometimes voice communication is insufficient to describe a complex situation

I decided to create Speakylink in order to give customer relationship professionals the power to see what can not be explained on the phone. I also wanted a tool that works when other things do not.

Speakylink is a solution that allows to create more human relationships, in the actual digital era.

We use technology to enhance relationships between human being.

In other words, our mission is to solve your daily’s problems and contributing to the CSR approach of companies.

Our vocation

Social challenge

Speakylink allows a daily transfer of information between an advisor and a customer. No need to move from their office, your advisor can assist their customer directly on the phone.

Misunderstanding over the phone can be stressful for employees. By giving them a visual support, it improves their well-being at work, and reduces the emotional burden of their interactions with clients. Speakylink offers them a new vision and new interactions with clients.

Environnemental challenge

Speakylink’s has been created to reduce the carbon footprint of human activity on Earth. The studies already carried out by our customers prove that a complete use of Speakylink in the processes of control, diagnosis, assistance and maintenance reduces the carbon production of these companies by tens of tons.

That’s why we like to say that “it has never been so good for the planet to bring people together.”

Speakylink Team :

Our team is motivated by the challenges faced by customer service professionals, with common values :

Sharing

Ethical

Trust

An international dimension

Speakylink visual assistance knows no boundaries !

Currently, we have offices in France and Canada and we are already supporting international clients, both in Europe and in the Americas.