Make your caller an active participant in solving their problems.
Technical assistance can be an abyss of energy, money, and can sink your brand image. It’s very simple, the Bermuda triangle would not make them disappear as fast as bad technical support.
Because it is often the smallest actions that take the most time… When an expertise requires knowledge and not action… it MUST be able to teleport easily.
Often, the smallest actions take the biggest part of our time. So, when experts can help without being physically in the field, it is important to give them the tools they need to do so.
Through visual assistance, a simple call transforms two individuals into a single superhero. One can provide knowledge, the other can take action. Because restarting a server, even when you do not know anything about IT, remains simple like finding the right button: “The green one, on your right. No, the other right”.
All you need to do is to send a link by text message in real time to your customer during the conversation and, as if by magic, you will see what they see! Soon after, your customer will be proud of having succeeded in rebooting the server “alone”.
Photo / Video
Taking of photos remotely, sending of photos, videos and recording
A unique request, a unique user, a unique solution
Which benefits ?
your travels, your carbon footprint and therefore your accident rate
your resolution rate from the first intervention
your team’s skills through third-party support
your support costs by reducing your intervention times
Speakylink can be easily integrated into your customer relations solutions and your technical environment.
For who ?
Every day, Speakylink discovers new usecases in many fields, in particular in the following sectors :