Technologies
Speakylink is hypercompatible
It’s simple, works everywhere, and requires no installation! As a multi-device solution, Speakylink is 100% adaptable.
With just an internet connection, no matter your telephony solution (ACD)
Speakylink is a multi-channel solution that can be managed by the teams at your call center (sales management, after-sales, support service, customer service, etc.) using the telephony tools you already have in place. Aggregated Speakylink feeds will then be loaded directly into your telephony statistics.
The Speakylink feeds can be configured like any incoming phone call and it functions with any type of telecom infrastructure: PABX, IPBX, Centrex, Avaya, Alcatel-Lucent, Mitel, Cisco, Asterisk, Astra, etc.
No matter the browser used
Speakylink is compatible with most newer browsers.
Compatible with your service ticketing/help desk solution
Thanks to Speakylink, your advisors/technicians can assist your customers via real-time video interactions through any ticketing solution. This helps you optimize the time it takes to resolve your tickets while also offering a unique and special customer experience :
No matter your equipment
No matter where you are and no matter the device your customers/agents use to connect: Speakylink is accessible from smartphones, tablets, and PC or Mac computers.
Compatible with your customer interaction management solution
Speakylink is compatible with any customer interaction management solution your company uses.
