Video assistance solution for social landlords and OPHs

Optimize your rental management and tenant relations.

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Video assistance for social landlords and OPHs

Speed up the processing of your tenants’ requests and optimize the management of your interventions by using visio-assistance. Improve tenant satisfaction while minimizing the need for technical teams to travel.

How do social landlords use Speakylink?

Rental management
A tenant calls your customer service department to report an incident. Activate Speakylink to contextualize the situation so you can respond appropriately and call in an expert.

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Property visits and inventory of fixtures
Carry out your first remote property visits and inventories of fixtures and fittings with visio assistance, and reduce your teams’ need to travel.

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Administrative procedures
Visio assistance makes it easier to complete documents and electronic signatures where necessary.

Speakylink improves tenant satisfaction and optimizes your customer service.
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Offer a unique and simple tenant experience : 

  • Initiate video-assistance sessions by sending a convenient link via SMS, chat or e-mail to your tenants.
  • Access your tenants’ environment visually from any device, 100% securely.
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Reduce complaint processing time

  • Evaluate your tenant’s situation instantly, without the need for an expert visit.
  • Improve claims management with collaborative features such as remote photo-taking, shared annotations, graphic pointer, geolocation and much more.
  • Remotely assist your tenants in adjusting their equipment: boiler, internet box, etc…
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Ensure secure communications and data protection.

  • Speakylink is a 100% RDGP solution
  • The agent remains in charge of initiating actions: (screen sharing, live video…) via the Speakylink interface and each action is conditional on the tenant’s acceptance a reassuring customer experience and 100% RGPD.
  • Speakylink is a secure solution. No readable confidential data passes through our Speakylink servers, and all data flows are encrypted.
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