Video assistance solution for social landlords and OPHs
Optimize your rental management and tenant relations.
Speed up the processing of your tenants’ requests and optimize the management of your interventions by using visio-assistance. Improve tenant satisfaction while minimizing the need for technical teams to travel.
Rental management
A tenant calls your customer service department to report an incident. Activate Speakylink to contextualize the situation so you can respond appropriately and call in an expert.
Property visits and inventory of fixtures
Carry out your first remote property visits and inventories of fixtures and fittings with visio assistance, and reduce your teams’ need to travel.
Administrative procedures
Visio assistance makes it easier to complete documents and electronic signatures where necessary.
Offer a unique and simple tenant experience :
- Initiate video-assistance sessions by sending a convenient link via SMS, chat or e-mail to your tenants.
- Access your tenants’ environment visually from any device, 100% securely.
Reduce complaint processing time
- Evaluate your tenant’s situation instantly, without the need for an expert visit.
- Improve claims management with collaborative features such as remote photo-taking, shared annotations, graphic pointer, geolocation and much more.
- Remotely assist your tenants in adjusting their equipment: boiler, internet box, etc…
Ensure secure communications and data protection.
- Speakylink is a 100% RDGP solution
- The agent remains in charge of initiating actions: (screen sharing, live video…) via the Speakylink interface and each action is conditional on the tenant’s acceptance a reassuring customer experience and 100% RGPD.
- Speakylink is a secure solution. No readable confidential data passes through our Speakylink servers, and all data flows are encrypted.
Speakylink for remote diagnostics
"The better we can identify the nature of a problem, the faster it will be solved. Speakylink very often enables us to find the solution in just one call. We gain in efficiency and avoid unnecessarily tying up our tenants' time. In addition to managing breakdowns, we also use Speakylink to help our tenants adjust their equipment: boiler, internet box, etc. We use it a lot when it's time for a service. We use it a lot when it comes to new homes. It helps to avoid handling errors that could lead to a technician being called out, and thus to invoicing. "