Video assistance solution for the retail and e-commerce sector

Optimize your after-sales service and boost your online sales with video assistance.

After-sales service : Reduce your costs by limiting the number of unnecessary product returns from your customers and the number of interventions by your technical teams.

Customer relations : Humanize your customer relations and increase the average shopping basket.

How is Speakylink used in the retail and e-commerce sectors?

After-sales service

To remotely inspect the product of a customer who calls the after-sales service to confirm whether or not it has been returned.

Online shopping assistance

To guide web users through the purchasing process, through co-browsing for example.

Product demonstrations

Use visio to show live demonstrations of the product a customer wants to buy.

Optimize sales and improve customer relations with Speakylink

Offer your customers a unique experience Send a link by text message, chat or e-mail to your customer to initiate a video call. Speakylink is multidevice and can be adapted to tablets, PCs and smartphones.

Solve your customers’ needs from the very first call Take advantage of co-browsing, screen sharing and other collaborative features to assist your customers quickly and efficiently. Visualize your customers’ environment to meet their needs from the very first call, whether it’s for after-sales requests or questions about your products and services.

Boost your sales Accelerate your sales transformation rate. Facilitate transactions by integrating 100% secure electronic payment functionalities.

Ensure secure communications and data protection.

More functionality

Video and photo sharing

File import (client)

File import (agent)

Chat

Geolocation

Geotagged photo

Send link

Payment

Signature

Verification ID