Video Banking, a video assistance solution for banks
Speakylink optimizes sales and humanizes customer relations.
Speakylink enables bank customer advisors to complement their calls with video, co-browsing, photos, chat and files… to better contextualize the customer’s problem and assist them remotely in taking out a banking contract or carrying out complex transactions.
Personalized financial advice and services
Banking professionals use video-assistance to interact directly with customers, answering their questions, discussing their financial needs and contracts, and offering personalized advice.
Opening accounts
With visio-assistance, advisors guide customers through the account opening process and answer their questions immediately.
Complex transactions
Visio-assistance enables advisors to guide customers through complex transactions.
Technical support
Visio-assistance enables advisors to resolve technical problems encountered by customers remotely.
Offer your customers a unique experience
- Send a link by text message, chat or e-mail to your customer to initiate a video call.
- Speakylink is multidevice and can be adapted to tablets, PCs and smartphones.
Optimize your remote sales
- Guide your customers through the process of subscribing to your services and products, and make it easier to use your applications using screen sharing and co-browsing.
- Facilitate transactions by integrating 100% secure electronic signature and payment functionalities.
- Integrate Speakylink with your CRM, customer service and contact center tools for a customer-centric experience.
Ensure secure communications and data protection.
- Speakylink is a 100% RDGP solution
- The agent remains in charge of initiating actions: (screen sharing, live video…) via the Speakylink interface and each action is conditional on the customer’s acceptance a reassuring customer experience and 100% RGPD.
- Speakylink is a secure solution. No readable confidential data passes through our Speakylink servers, and all flows are encrypted.
